About HeroCare
Who we are, why we do what we do and how to get involved.
Get Covered - £0 Until January 2027Home emergency cover from the team behind Emergency Hero
We’ve taken the fast, reliable service homeowners trust from Emergency Hero and built it into HeroCare - a monthly home cover plan with same-day emergency attendance and 24/7 support, designed to protect your home before something goes wrong.
Emergency Hero is there when you need urgent help. We created HeroCare so you can have that help in place before you need it. From a boiler breakdown or burst pipe to an electrical fault, you’ll know who to call and have a trusted team ready to respond.
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Aaron
Managing Director
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Rose
CCO
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Andy
CTO
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Adam
Customer Services
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Logan
Engineer Services
Two Plans. Your Choice.
Pay nothing until January 2027 with promo code HERO3FREE
HeroCare Plus
£24.99 per month
- Everything in HeroCare plus...
- Annual Boiler Service
- Heating Health Check
Home insurance and HeroCare: What’s the difference?
Standard policies focus on the damage caused, rather than fixing the problem itself, meaning you could still be left to arrange and pay for the repair. here’s how our cover differs.
Get Covered| HeroCare | Insurance | |
|---|---|---|
| Burst pipes, leaks & flooding | Covered | Covered |
| Faulty heating, water and pipes | Covered | Not covered |
| Blocked toilets, pipes and sinks | Covered | Not covered |
| No power and tripped electrics | Covered | Not covered |
Have a question?
Maybe it’s been answered
What does HeroCare cover?
HeroCare includes eligible repairs to boilers, central heating, plumbing, drainage and home electrics. Parts and labour are included up to £450 per eligible repair, subject to your plan’s terms and exclusions. You can also choose a plan with an annual boiler service.
HeroCare is a home care service agreement, not an insurance policy.
Do I need HeroCare if I already have home insurance?
HeroCare is designed to work alongside your home insurance,ensuring you are prepared and covered for home emergencies that are not included in your insurance. It doesn’t replace buildings or contents insurance or provide compensation for damage to your home or belongings. Check your existing policy for any home emergency benefits so you can decide whether HeroCare is right for you.
How quickly will an engineer arrive?
We aim to arrange same-day attendance for eligible repairs. Timing depends on your location, engineer availability and demand, as well as factors such as traffic and weather. Some jobs may require parts or a return visit to complete.
Are there any extra costs? (call-out fees, parts, labour)
Our plans have no call-out fee for eligible jobs. Each eligible job includes up to £450 towards attendance, labour, standard parts and materials, including applicable VAT.
If a job is expected to exceed that limit, we’ll explain the additional cost and ask for your agreement before proceeding. Work outside your plan is charged separately, with any charges explained before you agree.
When does my cover start?
HeroCare benefits become available after an initial 28-day waiting period. Problems that existed before you joined, or developed during that waiting period, aren’t included - even if you report them later.
If you need help during the waiting period, Emergency Hero can arrange a separately charged call-out. Where your plan includes an annual boiler service or landlord gas safety inspection, a 90-day waiting period applies to that benefit.
How do I request an emergency repair?
You can submit a repair request online 24 hours a day, seven days a week. Tell us what’s happened; we may ask for photos, videos or equipment details to help assess the problem and arrange the right engineer.
For customer support, call 0808 196 2781 or email [email protected]. Our support team is available Friday to Monday, 8am–6pm, excluding public and bank holidays in England.